Return policy

Custom-Made, Made-to-Order Items Only

At Texas Dalsy, each product is custom-made specifically for you, as we do not stock pre-made items. Once production begins, it is not reversible.

As a general policy, we do not accept returns or exchanges. However, if an item is damaged or defective due to shipment, we will replace it free of charge. To qualify, please email us photos proving the defect or damage within 48 hours of delivery.

Return shipping costs or any additional charges for a replacement product will be the customer’s responsibility. Please make purchases thoughtfully.